At Caprics Learning Lab, we guarantee your satisfaction with our physical educational products. Please review our policy below.
Order Cancellations
You may request cancellation if:
Your order hasn’t entered processing (within 24 hours of purchase)
The item is on backorder and you don’t wish to wait
To cancel:
Email support@caprics.in immediately
Include your order number in the subject line
Clearly state your cancellation request
We process cancellations within 1 business day and will email confirmation.
Returns & Refunds
We accept returns within 14 days of delivery for:
Damaged or defective items (photo proof required)
Incorrect items shipped
Items not matching their description
Non-Returnable Items:
Opened/unsealed educational kits
Books with removed shrink wrap
Personalized/custom items
Return Process
Contact us within 14 days of delivery
Provide order number and return reason
We’ll email return instructions if approved
Ship items back in original packaging
Refund Details
Approved refunds processed in 5-7 business days
Refunded to original payment method
Customer pays return shipping (unless our error)
Damaged/Defective Items
If you receive damaged products:
Contact us within 48 hours
Email photos of damage/packaging to support@caprics.in
We’ll arrange replacement or refund
Contact Information
For all cancellation or return requests:
📧 Email: support@caprics.in
Note: This policy may be updated periodically. Please check for the latest version.
